Returns

Log in to your account, go to your orders, and click "Request Return."

Once we approve your return request, we will email you a shipping label. 

Or you can email us at returns@bootcountrywork.com

Return Eligibility Requirements

To be eligible for a return, items must be unworn, unwashed, unaltered, and free of smoke, perfume, pet hair, and damage. Original tags (if applicable) must be attached.

Shoes/boots must be returned in their original box, placed inside another box or mailer. Using the shoe box as the shipping box will incur a 20% restocking fee. We do not accept shoes back that are not in their original box. 

If you receive a damaged or defective item, please contact us within 5 business days of delivery.

You can return items from multiple orders in one package—just be sure to include the invoices for all items to receive the correct refund.

• In-Store Exchanges Only:
  • Exchanges must be made in store within 30 days of fulfillment.
  • For online orders, please place a new order for the desired item and return the original. We don’t offer online exchanges or holds due to limited inventory.
• Return for a refund:
  • You must reach out to us within 14 days of the delivery date.
  • Once the customer receives a return label from Boot Country or is approved to return their item(s), the customer has 7 days to ship their order back.
• When mailing a return:
  • Please ensure your items are securely packaged. We are not responsible for items that are lost or damaged during their return.
  • Please provide the original receipt in the package.
  • Send returns to the following address:

• Returns are processed within 2 business days of receipt and you will be e-mailed when we process your return. A credit will automatically be applied to your original method of payment within 2-5 business days.
• Returns that are late or do not meet our stated requirements are subject to a 20% restocking fee.
• If an ineligible item(s) is returned to us:
  • Final sale items/returns postmarked after 30 days from the delivery date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 20% of the original purchase price.
  • If the customer does not wish to have a restocking fee withheld, the order can be shipped back to the customer at their own expense.