In-Store Pickup
We offer in-store pick up for online orders at our store location (6467 U.S. 49, Hattiesburg, MS 39401) – please choose Pick Up at check out. If you select this method, we will notify you within 24 hours via email when your order is available for pick-up, excluding weekends. Pick up is available during store hours (Monday-Wednesday 9:00am-6pm and Thursday-Saturday 9:00am-7pm).
Shipping
We do our very best to get your order shipped to you as quickly as possible. Standard shipping orders can take up to 3 business days to be processed and packaged before being shipped out of our store. However, we try to have orders shipped within 24 hours of them being placed.
- Shipping charges and times may vary by merchandise and delivery location. Delivery times are not guaranteed, but are our best approximation.
- UPS will not deliver to P.O. Boxes.
- Orders placed after noon (CST) Friday may be processed Monday. There may be additional charges if more than one delivery attempt is required.
- Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
*Orders cannot be canceled or changed after being fulfilled.
Boot Country is NOT responsible for:
- Delays with US Postal Service or UPS shipping
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links:
- Return shipping costs when returning items for a refund or for lost returns.
- When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
Lost Package
If your package is lost in transit, you will need to file a claim with the carrier. You can email us at orders@bootcountrywork.com for further assistance. Once the investigation is complete and your package cannot be located by the carrier, we will reship your items and if they are not available we will refund you for your order.
Please note we are not responsible for lost or stolen packages, or packages that were sent to the address that was entered in at checkout. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded.
We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS or UPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time.
Wrong Address Disclaimer
- It is the buyer's responsibility to make sure that they enter the shipping address correctly. If the wrong address is provided and the order is shipped back to us, we will email you upon receipt and you will be responsible for $5 reshipment along with providing an updated address.
- We will contact you with a follow-up email if the merchandise you’ve selected is not currently in stock or if we need additional identification provided for credit verification.
- If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.
- We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
US Postal Service Guarantees
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees. If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times.
How To Login
How To Login
How to Log In to Your Company Account
Company pricing and store credit are only available when you are logged into your customer account. You must use the same email address to login that you provided to your company.
Mobile Phone
1. Click the customer icon in the top right of your screen.
2. On the sign in screen, type in the email address you provided to your company. (It must be the same email in order to access your account.)
3. A code will be sent to that email for you to login.
Desktop
1. Click the customer icon in the top right of your screen.
2. On the sign in screen, type in the email address you provided to your company. (It must be the same email in order to access your account.)
3. A code will be sent to that email for you to login.
Once logged in you can click HERE to view your store credit.
How To View Store Credit
How To View Store Credit
How to View Your Store Credit
Once logged in, you can click HERE or follow the steps below:
MOBILE:
1. Once you are logged in, click the menu bar in the top left.
2. At the bottom of the menu, you will see "Profile." Click there.
3. At the bottom of this screen you will be able to view your store credit.
DESKTOP:
1. Once you are logged into your account, click "Account" in the top right.
2. Go to the top right of your screen and click the drop down.
3. Click "Profile."
On the Profile page you will be able to see your store credit.
How to Apply Store Credit
How to Apply Store Credit
How to Apply Store Credit to Your Order
1. Add your product(s) to cart.
2. Click the cart icon in the top right to view your cart.
3. When ready to order, click "Check Out" to go to the payment page.
4. Scroll down to the payment section. Just above the credit card entry field, you'll find the option "Apply store credit." Check this box if you'd like to use your store credit.
DESKTOP:
Returns
Returns
Returns
Log in to your account, go to your orders, and click "Request Return."
Once we approve your return request, we will email you a shipping label.
Or you can email us at returns@bootcountrywork.com
Return Eligibility Requirements
To be eligible for a return, items must be unworn, unwashed, unaltered, and free of smoke, perfume, pet hair, and damage. Original tags (if applicable) must be attached.
Shoes/boots must be returned in their original box, placed inside another box or mailer. Using the shoe box as the shipping box will incur a 20% restocking fee. We do not accept shoes back that are not in their original box.
If you receive a damaged or defective item, please contact us within 5 business days of delivery.
You can return items from multiple orders in one package—just be sure to include the invoices for all items to receive the correct refund.
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In-Store Exchanges Only:
- Exchanges must be made in store within 30 days of fulfillment.
- For online orders, please place a new order for the desired item and return the original. We don’t offer online exchanges or holds due to limited inventory.
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Return for a refund:
- You must reach out to us within 14 days of the delivery date.
- Once the customer receives a return label from Boot Country or is approved to return their item(s), the customer has 7 days to ship their order back.
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When mailing a return:
- Please ensure your items are securely packaged. We are not responsible for items that are lost or damaged during their return.
- Please provide the original receipt in the package.
- Send returns to the following address:
ATTN: Returns
6467 US HWY 49
Hattiesburg, MS 39401
- Returns are processed within 2 business days of receipt and you will be e-mailed when we process your return. A credit will automatically be applied to your original method of payment within 2-5 business days.
- Returns that are late or do not meet our stated requirements are subject to a 20% restocking fee.
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If an ineligible item(s) is returned to us:
- Final sale items/returns postmarked after 30 days from the delivery date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 20% of the original purchase price.
- If the customer does not wish to have a restocking fee withheld, the order can be shipped back to the customer at their own expense.